The Importance of Web Design for Small Business
Why Do You Need A Website
In today’s high speed digital world of information and commerce, effective online marketing is a crucial factor in the success of any business regardless of business model or niche. Small businesses generally have less funds available for marketing and advertising, but this doesn’t mean you can’t have a highly visible website that regularly attracts fresh business. The web is often referred to as ‘the great leveler’ because it enables small businesses to compete with, and regularly outperform, deep pocketed household names.
In 2010, online consumers spent an impressive £58.6 billion in the UK alone. Furthermore, the internet has all but replaced Yellow Pages as a means to locate local services. It makes sense, then, to reach out to this market with a professionally designed website that provides the information that they seek and products or services they can buy.
Shopping online is now an accepted norm, from our weekly groceries to our annual holiday, we can now buy almost anything we want online. The convenience of researching products and services online prior to purchasing has become so commonplace that some refer to it as Googling after the world’s favorite search engine. However in order to be Googled you need a website.
Developing A Website That Generates Sales
The first challenge in web design has nothing to do with HTML or any other technology currently used in web development. First you need to develop an understanding of your target customers. What problems your products solve, what resources do visitors need to achieve their goals, and what keyphrases do they type into search engines when searching for the products you provide. Keep in mind at all times that you are building a website that meets your customer’s goals, not yours.
Search engines measure how popular a page is by measuring how long visitors stay on a page. By paying close attention to the needs and wants of your customers at this early stage helps you provide engaging content and an intuitive site structure that extends the time visitors spend on your site. Once this research is complete you can start to create content and group pages together in a logical manner. Each page should target a unique keyphrase or two or three closely related keyphrases.
This initial research is one of the most important phases in web development. If you fail to get it right here any future success will be seriously affected.
Choosing The Right Web Designer To Develop Your Site
Once you have your content prepared it’s now time to get it online. If you have the finances to employ your own in-house development team you can develop the site yourself. But if you’re like most businesses, you’ll probably need to outsource the work to a professional web design company.
It pays to be very selective in who you choose as your web developer. A poorly designed website can cost you money, drive potential customers to competitor sites, and damage the reputation of your business. It is important that you evaluate the services of your chosen developer to ensure they have the creative abilities, marketing skills and the technical savvy to meet your needs.
Once you’ve found a few developers you like, evaluate their online portfolios and fees. Call past clients and ask them if the design firm:
- Delivered on time
- Stuck to the original budget
- Resolved issues promptly
- Understood and met their requests
Also ask if they would use their services again and would the recommend them to others.
Analytics And Testing
You might think that once your site is delivered and uploaded to the web the job is finished. Well nothing could be further from the truth. Now the testing starts. You will become familiar with terms like Bounce Rate and split testing and with the help of analytics hone your site to improve visitor counts and conversions. This is better known as Search Engine Optimisation and is a service that many web design companies offer.
Analytics can provide actionable insights into how users are interacting with your content, which pages they like and those that are abandoned. Analytics can also identify problems such as a high percentage of customers bailing out your shopping cart before their transaction is complete. These insights and many more give you the opportunity to fix issues with the site and maximise your return on investment.
Split testing is another way to improve the profitability of your site. Split testing allows you to test various page elements to find which work best. Basically this involves showing 50% of your site visitors a control page and the other 50% a variant of that page. For example you might want to test the effectiveness of a new page heading or a new call to action button. Split testing lets you compare the new page to the control page to see which one performs best. If the new page performs better, it becomes the control page and you can test again with a new variant to try and improve performance even further.
xDesign365
As you can see the skill set required to research, develop as well as continually improve the performance of a website is quite considerable. Finding one company that can do all of this for you is quite an undertaking. However, these companies do exist if you take the time and do the due diligence. xDesign365 for example is an Edinburgh based web design and development agency that are experienced in every aspect of web design and development. We can help you from the early stages of defining your market and keyword research through to reporting on analytics and suggesting improvements firmly grounded on visitor usage trends. You can call us on UK 0131 339 3838 don’t forget to check out our impressive portfolio of past and existing customers.